Contact Us

Address:
1 Church Road
Southend on Sea
Essex SS1 2AL
(click here for a map)

Opening Hours:
Monday to Friday 10.00 am - 4.00 pm (Gateway Assessments until 2:30pm)

Saturday morning 10.00 am - 12 noon and

one evening a week 6:00pm to 8:00pm

by appointment only for clients who:

• live in the borough of Southend, and
• work full time, or
• are full-time carers

For a gateway assessment for a Saturday or evening appointment please visit us or telephone 01702 456366 during our weekday opening hours (please note that advice is not given on this number).   Our Saturday and evening appointments are oversubscribed so if you will not be able to attend, please let us know so we can offer the appointment to someone else.  To cancel a Saturday or an evening appointment, please ring 01702 456366 between 10:00 am and 4:00 pm, weekdays, or between 10:00 am and 12 noon on Saturdays.  Outside of these hours, please call or text to 07503490246 and leave a message cancelling your appointment.

Telephone: 01702 610610 - telephone advice available during our weekday opening hours, 10am to 4pm, when resources allow.

For a gateway assessment for a Saturday or evening appointment please telephone 01702 456366 during our weekday opening hours (please note that advice is not given on this number).   Our Saturday and evening appointments are oversubscribed so if you will not be able to attend, please let us know so we can offer the appointment to someone else.  To cancel a Saturday or an evening appointment, please ring 01702 456366 between 10:00 am to 4:00 pm, weekdays, or between 10:00 am and 12 noon on Saturdays.  Outside of these hours, please call or text to 07503490246 and leave a message cancelling your appointment.  

Visit us - when you arrive at the Bureau with a new enquiry, providing the Bureau is adequately staffed, you will be greeted by the Receptionist and invited to wait and see a Gateway Assessor.  The Gateway Assessor will see the client for a short interview in order to assess the problem. Sometimes it will be possible to deal fully with the problem in that interview; sometimes an appointment will be made for the client to see a General Adviser or Specialist Adviser at the Bureau at another time, or, the client may be referred to another agency who can deal with the problem better than the CAB can.  For some services, such as changes of name, statutory declarations, making a simple will, or if you just want a leaflet, a telephone number, directions to somewhere in the area, the Receptionist will deal with this straight away.

Our Saturday and evening services are by appointment only.